mumu FAQ

We require a valid government-issued ID (passport, national ID, or driver's license) and proof of address. Proof of address may be a utility bill, bank statement, or official letter issued within the last three months. For users in Jakarta, Surabaya, Bandung, or other supported cities, local ID documents are accepted. Upload clear images of both documents via your account dashboard. Our verification team reviews submissions and notifies you of approval or requests for additional information. The process typically takes a few hours to a day.

On the login page, click the "Forgot your password?" link. Enter your registered email address and we will send you a password-reset link. Check your inbox and click the link to create a new password. The reset link is valid for a limited time; if it expires, request a new one. If you do not receive an email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account through alternative verification methods.

Log in and navigate to your account settings. You can adjust your email, phone number, and preferred language. To pause activity temporarily, contact our support team via in-app chat and request a voluntary pause. We can suspend your account for a set period so you cannot access games or place bets. This is a convenience feature available to all users. To permanently close your account, you must submit a formal closure request to support and complete identity verification. Any remaining balance will be returned to your original payment method.

Use the in-app chat to contact our support team directly. Click the chat icon in your account dashboard and describe your issue. Our team responds during business hours. For urgent matters, message us as soon as possible; for non-urgent queries, we respond in turn. If you prefer written record, take a screenshot of your chat. For formal complaints or legal inquiries, use the contact details in our Legal NoticeWe aim to resolve most issues within hours; complex cases may take longer depending on the nature of your request.

mumu does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment) may impose their own transfer fees. Check with e-wallet or your bank before you deposit. Withdrawal requests are processed without mumu fees; the amount returned to your account reflects the full balance minus any provider fees. Processing times vary by payment method—e-wallet transfers are often faster than bank transfers. Contact support if you notice unexpected deductions.

Yes. We support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet virtual accounts. When you select a bank as your deposit method, we generate a unique virtual account number for you. Transfer your funds from your personal bank account to that virtual account; the credit appears in your mumu balance within minutes. For withdrawals, funds return to the bank account you registered during KYC verification. Bank transfers may take longer during holidays like Idul Fitri or Idul Adha; plan accordingly. mobile banking is also available for faster transfers at participating banks.

mumu covers major football leagues and tournaments: Liga 1 (Indonesian domestic league), Piala AFF, Piala Indonesia, Champions League, Premier League, and other international competitions. Markets include match outcomes, goal totals, handicaps, and live in-play betting. Our sportsbook also lists badminton and MotoGP markets. Game rules and odds are displayed on each market page. Odds change in real time; lock in your selection before you confirm your stake. For detailed rule explanations on specific markets, contact support or read the game-rules section in your account dashboard.

Free bets and free spins are promotional offers. They may be credited to your account during onboarding, seasonal campaigns, or special events. Free-bet value and free-spin counts are displayed on your dashboard under "Promotions" or "Bonuses." Each offer has specific terms (e.g. which games they apply to, minimum odds, expiration date). Free-bet winnings are usually credited as cash (subject to terms); free spins award slot-game credits. Use these offers before they expire; unexpired offers will be noted in your account. Read promotion terms carefully to understand any play-through requirements.

We use encryption to protect your data in transit and at rest. Your password is hashed and stored securely. We perform KYC verification to confirm your identity and prevent fraud. Access to your account requires your username and password; never share these credentials. Enable login notifications so you are alerted to account access from new devices. If you notice suspicious activity, change your password immediately and contact support. We monitor accounts for unusual patterns and may request additional verification if needed. Our Privacy Policy details how your data is handled.

mumu is available only in jurisdictions where online gaming is legally permitted. Before you open an account, verify that online gaming is legal where you are located. Services are available only where applicable law permits. You are solely responsible for confirming legal compliance in your location. If you are unsure, do not deposit or create an account. Our Legal Notice outlines jurisdictional restrictions and user responsibilities in detail. Using mumu in a prohibited jurisdiction may expose you to legal risk. If your jurisdiction prohibits gaming, we respect that and do not serve users there.