mumu Platform Privacy Notice

This page describes what we collect when you use mumu and how we keep that data protected. When you register on mumu—whether to bet on Liga 1, Piala AFF, or Champions League; access our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger); play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways); or track esports markets (Mobile Legends, Free Fire, PUBG Mobile)—we collect personal information necessary to verify your identity, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, and protect the platform from fraud.

We take your privacy seriously. We do not sell your data to marketers, and we do not share your identity documents with third parties except as required by law or to process your payment requests. We encrypt sensitive information and restrict access to staff who need it to serve you. This policy explains our data practices, your rights, and how to contact us if you have concerns.

Read this page carefully before creating a mumu account. If questions remain, contact our support team via in-app chat or FAQ

What Data We Collect on mumu

We collect different types of data depending on how you use mumu. When you register, we ask for your real name, email address, and phone number. During account verification, we request a government-issued ID (KTP, passport, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement). We collect this information to comply with anti-money-laundering laws and to prevent fraud.

When you deposit funds, we log the payment method (DANA, e-wallet, mobile banking, local payment virtual account, etc.), the amount, and the timestamp. We also record your gaming activity—bets placed, games played, outcomes, balances—within your mumu account. We collect your IP address and device information (browser type, operating system) to detect suspicious logins and prevent unauthorized access. If you contact our support team, we record your inquiries and our responses.

How We Use Your Data on mumu

We use personal data for the following purposes. Identity verification ensures you are who you claim and complies with financial regulations. Payment processing requires us to share deposit and withdrawal details with your payment provider (online payment, e-wallet, etc.) so funds reach your account correctly. Fraud detection relies on your IP address, device information, and transaction patterns to identify and prevent unauthorized use. Customer support uses your contact details and account history to assist you with questions or complaints. Account management includes storing your login credentials (encrypted), preferences, and withdrawal history so you can access mumu consistently.

We also use aggregated, non-identifying data to improve our platform—understanding which games are popular (Aviator, Sweet Bonanza), which payment methods users prefer, and where technical issues occur. This aggregated data is not linked to you personally and cannot be used to identify you.

Identity data

Name, ID number, address; collected during account verification to comply with law.

Payment data

Payment method, amounts, timestamps; shared with payment providers to process deposits and withdrawals.

Activity data

Bets placed, games played, outcomes, balances; stored to show your account history and settle disputes.

Technical data

IP address, device type, browser; logged to detect fraud and prevent unauthorized access.

Data Sharing and Third-Party Processors

We do not sell your data to advertisers or marketing firms. We share your information only with parties who need it to provide mumu's service or as required by law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your deposit and withdrawal details to settle transactions. Our fraud-detection partner receives IP addresses and device information to identify suspicious patterns. Our customer-support team can access your identity data and account history to assist you.

We may be required to disclose data to law enforcement or regulatory authorities in response to a legal order or warrant. We will comply with such requests unless prohibited by law. Our servers may be located outside your country; by using mumu, you consent to data processing outside your jurisdiction if necessary to operate our platform.

Data Retention and Deletion

We retain your identity documents and payment history for as long as your mumu account is active, plus a period after closure to comply with anti-money-laundering regulations (typically 5 years). Your gaming activity is logged and accessible in your account for your reference. We delete certain data upon your request (e.g., your email address if you migrate to a new one), but we retain transaction records as required by law.

If you close your mumu account, we stop using your data for marketing or platform improvement but continue storing it as required by regulation. If you wish to request deletion of specific data or access all data we hold about you, contact our support team with your account details and your specific request.

Cookies and Tracking Technology on mumu

mumu uses cookies (small text files stored on your device) to remember your login session, language preference, and betting history. Cookies help us recognize you when you return to mumu and prevent you from re-entering your credentials each time. We use session cookies (deleted when you close your browser) and persistent cookies (lasting until expiry or deletion).

Our analytics partners may place cookies to understand how users navigate mumu—which pages you visit, how long you stay, which games you play. These cookies are anonymized; they track behavior but not identity. You can disable cookies in your browser settings, though some mumu features may not work correctly without them. We do not use cookies to track you across other websites outside mumu.

Your Rights and Our Commitment on mumu

You have the right to access, correct, and request deletion of your personal data. You can update your email address, phone number, and payment method through your mumu account settings. If you wish to correct identity information (name, ID number, address), contact our support team. To request a copy of all data we hold about you, email our privacy officer (contact details below).

You have the right to request deletion of certain data, though we may retain information as required by law (e.g., transaction records for 5 years under anti-money-laundering rules). You have the right to withdraw consent for specific uses of your data—for example, opting out of analytics cookies—without affecting the validity of data processing before withdrawal.

International Data Transfers and Jurisdiction

Our servers and payment processors may be located in countries outside your jurisdiction. By using mumu, you consent to your data being transferred to, stored in, and processed in these locations. We apply standard contractual clauses and data-protection safeguards to ensure your information remains protected during international transfers.

Our privacy practices are governed by the laws applicable to mumu's jurisdiction of operation. If you access mumu from a jurisdiction with stronger data-protection laws (e.g., GDPR in Europe), we comply with both our jurisdiction's rules and yours, whichever is more protective.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you via email or in-app notification if we make material changes. Your continued use of mumu after such notice constitutes acceptance of the updated privacy notice. If you object to changes, you may close your account and request deletion of your data (subject to legal-retention requirements).

Contact Us About Your Privacy on mumu

If you have questions about how we handle your data, wish to exercise your rights, or have a privacy concern, reach out to our support team via in-app chat or contact our privacy officer through our Legal notice page. We aim to respond to data-access and deletion requests within 30 days. For disputes you cannot resolve with us, you may have the right to lodge a complaint with a data-protection authority in your jurisdiction.

Summary: Privacy at mumu

We at mumu collect personal data—identity documents, payment details, account activity—only as necessary to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, or other Indonesian payment channels, prevent fraud, and improve our service. We do not sell your data. We encrypt sensitive information and restrict access to staff and processors who need it. You retain the right to access, correct, and request deletion of your data (subject to legal-retention requirements). If you have concerns about how we handle your information, contact our support team or privacy officer via in-app chat or our Legal notice page. Our full Terms & Conditions complement this privacy notice and govern your use of mumu.